So, you’re new in town and need a simple auto repair. But how do you decide where to take your vehicle? Anyone can hop online and search for an auto repair shop, but how do you know if it’s a good shop or not? The best time to find a repair shop is BEFORE you need one. If you are suddenly broken down on the road, you may not have the time to do your research. Ask friends and family where they take their car for service.

After you have narrowed down your choice for auto repair services, take your car in for a simple repair or oil change. While you are there, look for several things that will let you know it is a professional auto repair shop. Make sure to look at the parking lot as you drive in. Are there other cars like yours? Is the area organized and clean? How are you greeted when you enter the shop? Does it seem professional and friendly? Once again, is the waiting area clean? If they care about their shop, it will be clean and organized on the outside as well as on the inside.

One important thing to look for is awards and certifications. Shops that train and certify their auto mechanics will display certificates of excellence. Look for trade school diplomas and ASE certificates. This will show that they only hire trained technicians to work on your car. Labor rates, fees and other charges should be displayed in the waiting area. These items should never be a surprise.

Always get an estimate in writing. Ask questions if you are unsure about a particular charge or service. After the work has been performed, make sure to get a receipt for all the work performed on your vehicle. There shouldn’t be any surprises on your bill. If you are happy with the service, let the shop know. Auto repair shops rely on good reviews. On the other hand, if for some reason you are unhappy, ask to speak with the manager or shop owner. A professional, well run shop will want to make you happy and make the situation right. Give them a chance to fix it.